Your Technical Team
After Launch

Yes. We start with an onboarding audit to understand the code, the stack, and any technical debt. Most retainers for codebases we didn't build start with a paid audit engagement — then we move into the retainer once we understand what we're maintaining.

For retainer clients, critical issues (site down, data loss, security incident) get a response within 4 hours during working hours. We define severity levels and escalation paths clearly in the retainer agreement — no ambiguity about what counts as an emergency.

Absolutely. Many of our long-term clients started on a retainer and later commissioned full new features or a system rebuild. The retainer relationship also means we already know your codebase when the project starts — no onboarding overhead.

Three months. This gives us enough time to learn your system properly, build a stable workflow, and deliver meaningful results — rather than a one-off engagement that doesn't go anywhere useful.

We can flex above the base retainer allocation when needed — we agree on it upfront at the start of the month so there's no surprise. We don't bill for hours you didn't approve.